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- Porter definition is - a person stationed at a door or gate to admit or assist those entering.
- Example porter job description We’re looking for a porter to serve as the first point of contact to assist our guests. Porter responsibilities include carrying guests’ luggage, fixing minor issues (like changing light bulbs) and cleaning building areas, including entrances.
- Casino security jobs aren’t for everyone. The 24-hour business cycle, intoxicated patrons and stimulating surroundings are too overwhelming for some. However, if you’re a team player and you can adapt to the unusual environment, working as a casino security guard can be an exciting way to earn a living.
A hotel porter is a hospitality professional who ensures that guests of a hotel receive services which make their stays more enjoyable. The precise duties of a hotel porter vary, depending on the hotel and the region of the world the porter works in. In all cases, the focus of the job is on providing customer service and keeping guests as contented as possible so that they will be more likely to return in the future.
In large hotels, hotel porters may work primarily outside the hotel, with bellmen working inside the hotel. An outside hotel porter collects the luggage of patrons when they arrive and ensures that it is delivered to their rooms. When the patrons are ready to leave, the porter collects the luggage and loads it so that it is ready to go. Hotel porters may also run errands on behalf of guests, such as picking up theater tickets, dropping off and collecting dry cleaning, calling cabs, and similar tasks.
In smaller hotels, porters may also work as bellmen, in which case in addition to handling luggage outside, they also show guests to their rooms, demonstrate the features of the room to guests, and act as a point of contact for guests who need assistance. Bellmen report any problems with the room to maintenance personnel, and may assist patrons with changing rooms if their rooms are unusable for some reason, and they also run errands for guests, make reservations at local restaurants and entertainment venues for their guests, answer questions, provide recommendations for regional attractions, and assist in emergencies.
In an emergency, a hotel porter helps guests evacuate safely, and assists with the implementation of safety plans. Porters can also assist staff members of the hotel with tasks such as moving furniture, organizing rooms, and managing guest needs. In a hotel which lacks a doorman, hotel porters hold the door open for guests in addition to managing their luggage.
This type of work is highly demanding. A hotel porter must be courteous, professional, friendly, and outgoing at all times, and he or she needs to be able to work long shifts. A hotel porter may work eight hours without a chance to sit down, and no matter how uncomfortable a porter is, he or she still responds to guests with a smile. Porters may also have to perform a wide variety of errands, some of which may seem unreasonable, without complaint. Rates of compensation for porters tend to be low, unless they are in a large hotel in which porters are ranked, with an opportunity to advance to a higher pay scale. However, porters can anticipate tips for good service.
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The presence of powerful suppliers reduces the profit potential in an industry. Suppliers increase competition within an industry by threatening to raise prices or reduce the quality of goods and services. As a result, they reduce profitability in an industry where companies cannot recover cost increases in their own prices.
Porter’s five forces
The bargaining power of suppliers comprises one of the five forces that determine the intensity of competition in an industry. The others are barriers to entry, industry rivalry, the threat of substitutes and the bargaining power of buyers.
Power of supplier group
The following conditions indicate that a supplier group is powerful:
- It is dominated by a small number of companies and is more concentrated than the industry to which it sells
- It is not required to contend with substitute products for sale in the industry
- The industry is not one of the supplier’s important customers
- Its products are an important part of the buyer’s business
- Its products are differentiated or there are built-up switching costs
- It poses a definite threat of forward integration
Read next: Industry rivalry and competition: Porter’s five forces
Casino Porter Definition Synonym
Casino Porter Definition Dictionary
Porter, M. (1998).Competitive Strategy. New York: Free Press. pp. 27-29.