Party Poker Support Number

Client’s support hotline works round-the-clock. The Phone Support is available only in English, German and Russian languages. Choose your country of residence in the list and use the given number. There is also an international phone number: +350-2005-0509. The right way to communicate with Partypoker Support Service.

At partypoker, security is of the utmost importance. Nobody else in the industry spends more time or dedicates more resources to protect the security of your account, your transactions, and the games and tournaments you play. Our partypoker security team uses sophisticated software and monitoring techniques to ensure that proper security is maintained at all times.

The amount of cashback you receive at Party Poker is based on the number of Party Points you generate during the week. The minimum to qualify for the cashback is 25 points, which means paying at least $25 in Party Poker cash game rake and/or tournament fees. is operated under license and is regulated by the New Jersey Division of Gaming Enforcement in accordance with the Casino Control Act N.J.S.A. 5:12-1 and its implementing regulations.

Transaction Security

The highest levels of encryption protect all online transactions at partypoker. The partypoker Online Payment center uses 128-bit encryption technology and Secure Socket Links (SSL) to ensure the security of all transactions, and to ensure that all data remains confidential. Financial transactions are conducted in complete accordance with applicable laws and the standards of the international banking community.

Account Security

  • Each account may only be accessed via a unique username and password. Every player must do his best to protect his username and password, although if a password is lost or forgotten a new one may be obtained.
  • Players at partypoker are only allowed to have one account. To open an account they must provide a complete and correct legal name, address and valid means of contact. Our security team randomly verifies identities, and providing false information can be grounds for account closure.
  • partypoker offers its players the highest level of support in the industry. Phone us for an instant response to any security issues.
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Game Security:

  • Before each hand is dealt, the most sophisticated random number generator in the online gaming industry shuffles the cards.
  • All game information is transmitted between the servers and players' computers via 128-bit encryption and a secure socket link (SSL).
  • It is impossible for any player to use technology to see another player's cards.
  • The security team monitors and reviews hand histories and data to prevent collusion among players.

If You have any questions, please contact Our 24/7 Customer Care Team.

GVC’s online poker room, partypoker, has set a date for its long overdue next round of ecology changes that the company first began implementing nearly four years ago.

On June 17, the room will roll out a major software update across its global dot-com site that will force players to change their screen names, restrict third-party tracking tools (including HUDs), remove the notes feature and remove the ability to download hand histories.

In fact, the room has already taken the first steps towards these changes. On May 28, partypoker introduced a redesigned hand replayer and added a new simplified dashboard to help players jump quickly to recently played hands.

In addition to these new features, the room also removed the option to observe cash games except for featured tables. Players can now only view cash game tables as long as they are sitting at a table with a stack. Multi-table tournaments are still allowed to be observed.

The room has said that these changes are part of a strategy to improve the ecology of the games by leveling the playing field and offer a safer and fairer online poker room.

However, these changes are just the tip of the iceberg.

In a recent podcast with Jeff Gross, partypoker partner and the man responsible for these ecology changes, Rob Yong, talked about a number of initiatives that the site will be taking in the coming months including perhaps the most significant change—the use of real names in place of players’ screen names at high-stakes and heads-up tables as well as in partypoker’s satellites to live tournaments.

“We’re committed to [making] a number of changes over the next six [to] nine months,” said Yong to Gross in the podcast.

He went on to say that the room has nearly 50 changes planned and that players will be notified of ahead of their implementation. Yong said that “the objective is to make the games as ethical and straight and trustworthy” as they would be in a live environment.

Plans to Require Real Names on partypoker

One of the major changes that will be introduced is the requirement for players playing high stakes cash games to use their real names instead of their screen names in what would be a first for online poker.

“We’re actually going to not allow the use of aliases at the high stakes, so you’ll play on the real name,” Yong exclaimed.

While Yong did not specify an exact date as to when the real name policy will be enforced, he said the use of real names will “probably” be implemented by July.

However, Yong did say that the process to introduce this feature across the entire site could take years, but he is confident that eradicating player aliases will “bring in more recreational players.”

As per Yong, the real names policy will initially be introduced at high-stakes, followed by heads-up games, partypoker satellites to live events, and community tournaments (referring to the home games which the room recently introduced).

Yong also remarked that the room could trial real name tables as an option instead of making them compulsory.

“I’m sure we’re gonna lose some players who don’t want to have any alias … we’re gonna lose some traffic but it’s about doing the right thing,” Yong said.

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  • Largest player base in the world.
  • Home of Spin & Go, Power Up and lots of other unique game variants including 6+ Hold’em.
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No More Tracking Tools or Hand Histories

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The first comments about a possible ban on third-party tracking tools began to surface three months ago following Rob Yong’s interview with’s Lee Davy. A month later, further details were revealed by pokerfuse; and three weeks ago, specifics were leaked, but later withdrawn.

Even before partypoker officially announced the changes, many players (particularly the high volume player base) raised concerns that their ability to police the games and detect bots and collusion would be hindered without tracking software.

Derek Charles, Managing Partner at Max Value Software, parent company of PokerTracker and Hold’em Manager, two of the most popular suites of online poker tools on the market, in an exclusive interview with pokerfuse shared his thoughts on why HUDs and tracking software still play an important role in the modern era of online poker.

According to Charles, being able to review hand histories is “one of the most sacred online poker rights that every online poker player should absolutely demand.”

Despite criticism from players, partypoker is moving ahead with its plans to restrict third-party tracking tools and give players an opportunity to choose a new alias, so they cannot be tracked based on existing databases.

Key Dates for partypoker Changes

The forced alias change will come into effect on June 17, 2019 from 09:00 BST (10:00 CET). Players will be able to choose new screen names on a first come, first served basis. Players’ current screen names will go on hold for six months and all player notes will be wiped.

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“This client update is one of a number of initiatives that we are working on in order to provide players with a safe environment where they can play online poker,” said Tom Waters, partypoker Managing Director, in a press release last week.

“We want our players to have a fresh start and therefore we are asking all players to select a new alias so that all third-party tool tracking is lost for all our players,” he added.

The software update will also include “changes to [the] software that will prevent third-party tracking tools from working,” Waters stated.

As an incentive for players and to encourage them to log in and grab a new screen name, the room will be running a “Race to Alias” promotion giving away $500,000 over the course of 24 hours on the day of the alias change via “Click Cards” and freerolls. The promotion will not be available in Sweden due to local regulations. In the Czech Republic, party is also running a $25,000 Race to Alias exclusive only to the players based in the country.

The War on Bots

Meanwhile, partypoker continues its fight against bot accounts as it banned a further 42 accounts in May seizing over $50,000. The operator closed 92 accounts in April confiscating close to $150,000 and it also closed 277 bot accounts during the period between December 1, 2018 and March 31, 2019. At that time, partypoker stated that it had reimbursed nearly $735,000 to affected players.

Yong also spoke on the issue of bots stating that the room is “in a much stronger position to detect bots” than players playing at the site. According to Yong, the majority of player reports are inaccurate and wrong. He is also absolutely certain that the room will completely eradicate all bots, collusion, and cheating on the site.